Terms and Conditions

Last updated: 26/04/2026

1. Introduction

Welcome to Em's Crafty Delights. By accessing or purchasing from our website, you agree to these Terms & Conditions. If you do not agree, please stop using the site.

2. About Us

Em's Crafty Delights sells custom and non‑custom sublimation products including mugs, pens, stickers, and more.
Contact: info@emscraftydelights.co.uk

3. Changes to These Terms

We may update these Terms at any time. Continued use of the website means you accept the updated version.

4. Use of the Website

You agree not to:

Use the site for unlawful purposes
Interfere with website security
Copy or distribute content without permission

We may restrict access if these Terms are violated.

5. Products and Orders

5.1 Product Descriptions

Colours and designs may vary slightly due to screen differences and the nature of sublimation printing.

5.2 Custom Orders

You must upload images you own or have permission to use
We are not responsible for poor print quality caused by low‑resolution images
Custom orders cannot be cancelled once production begins

5.3 Non‑Custom Orders

May be returned according to our Refund & Returns Policy.

5.4 Processing Times

Processing times vary depending on order volume and product type.

6. Pricing & Payments

Prices are in GBP (£)
Prices may change
Orders are confirmed once payment is processed

7. Shipping

Shipping costs are shown at checkout. Delivery times are estimates and may vary.

8. User‑Generated Content

Users may upload images for custom orders or gallery submissions.

8.1 Ownership

You retain ownership of your images.

8.2 Licence

By uploading images, you grant us a licence to:

Use them to fulfil your order
Display gallery submissions (if you choose to submit them)
Use gallery images for promotional purposes (optional — remove if not wanted)

8.3 Content Rules

You agree not to upload:

Copyrighted images you do not own
Offensive or illegal content
Images of others without permission

9. Intellectual Property

All website content and branding belong to Em's Crafty Delights.

10. Limitation of Liability

We are not liable for:

Losses from using the website
Courier delays
Issues caused by user‑provided images

11. Indemnification

You agree to indemnify Em's Crafty Delights for any claims arising from misuse of the website or breach of these Terms.

12. Third‑Party Links

We are not responsible for external websites.

13. Privacy

Your use of the site is governed by our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact

Email: info@emscraftydelights.co.uk